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Sunset SUP Couple

Shipping & Returns

How to Return or Exchange a Product

You have 28 days from the date of purchase to return your items to us.

All returns are quality checked – This means that returned items must be unused, include any tags, accessories and original packaging and be of a resalable condition when inspected at our premises.

We reserve the right to refuse your return if received in poor condition or if we suspect use.

Include your original invoice in your return. Please include additional notes if you feel they will be helpful. We regularly consider customer feedback, which can play a huge role in improving our products.

How To Return Your Order

1. Package Properly

Please package your items for return in the same way that they were received. This will help to minimise any damage to your items in the post. 

 

2. Include Original Invoice

Please include your original invoice within your parcel to allow us to locate your order and process your refund accordingly upon its return.

 

3. Send back you parcel

You should obtain a proof of posting when sending the item(s) back to us. You will need a postage receipt to claim for your return in the unlikely event this goes missing.

Defective and Incorrect Items

On the rare occasion of an item being defective or incorrect, please DO NOT use or send it back to us.

Kindly contact our friendly customer service team with a photo highlighting the defect so that our product care team can review and resolve your issue in the best way possible. We regret that we are unable to refund postage for items returned without authorisation from our customer service team.

 

Refunds

We will issue a refund only if all conditions in our returns policy are met.

Refunds will be credited back to the original payment method and will not include any outbound shipping cost made at the time of purchase.

We will process your refund within 5-7 working days from receipt of your return (sometimes longer during Peak Seasons).Please note that certain banks can take up to 7 days further to reflect this in your account.

Upon return of a product purchased at a sale/discounted price, refunds will be issued for the monetary value of the product when purchased

If you require an alternative size, colour or style and the offer is still valid at the time of making a return you should place a new order within the active sale or by using the same valid discount code if applicable.

 

Contact Information

Email: info@surfswimpaddle.com
Phone: 07800 121168

Shipping

  • We deliver to all UK locations.

  • We are unable to offer international shipping (including EU countries) at the moment.

  • All Parcels are sent on a Tracked service.

  • You will receive an SMS message from our couriers which will allow you to track your delivery.

  • If your order contains multiple oversized items, these may be sent in separate parcels.

  • If you require your order by a certain date, we recommend using a Next Day or Express Delivery service to avoid disappointment.

  • In the unlikely event that external factors outside of our control result in unexpected delays, delivery charges will not be refunded.

Free shipping on orders over £95

-This is available to all UK locations (Excluding Non-Mainland areas, Northern Ireland and Scottish Highlands).

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